Conflict management system design (resolution system design) Research Paper

Conflict management system design (resolution system design) - Research Paper Example Following this, many agencies have developed approaches and models of effective complaint handling system. The stage approach provides a conflict resolution system in stages. It brings together what the customer wants and what the organisation or agency needs. That is, the interests of the organisation and the rights of the customers. However, it gives first preference to the organisation’s interests and focuses on the fulfilment of its objectives in a smooth manner. The first stage in the approach is, frontline complaint handling where the staff resolves the complaint where possible, at first contact with the customer. The members of staff then log the complaint details for later analysis. The second stage is the internal review or investigation. This is where a more senior staff or designated complaint officer reviews the complaints and resolves them informally. He then investigates the unresolved complaints with the interest of the organisation at heart. The last stage is the independent review where the unresolved complaints are referred externally. Alternate dispute resolutions are tried, for example, mediation. Complaints may also be referred to external agency or the complainant is informed of a legal procedure or another legal remedy (NSW Ombudsman, 2010). All this is done in favour of the organization’s interests. This model provides the guidelines for developing and implementing the consumer complaints management initiatives, emphasizing the interest of the organisation but still taking into account the rights of the customers. It involves eight steps that help in managing and resolving the complaints for the better performance and realisation of the agency’s objectives. The first step involves defining the problem and gathering information. Finding common ground on the problems being addressed is essential to moving ahead with solutions. All the people and organisations involved are

Rethinking Race Assignment Example | Topics and Well Written Essays - 250 words

Rethinking Race - Assignment Example As the most predictable voice writing about Latino news and society since 1992, Futuro Media Groups Latino USA (LUSA) brings profundity of experience, on-the-ground associations and information of present and rising issues affecting Latino and other non-white individuals to each show. Reporting stories about assorted qualities, society, municipal dialog and how individuals live (and battle) with distinction in group is the bedrock of Latino USA. Futuro Media Group is an autonomous non-benefit media association established in April 2010 by recompense winning columnist Maria Hinojosa committed to creating sight and sound news-casting that investigates and gives basic voice to the assorted qualities of the American experience. Futuro Media meets expectations in general society interest – illuminating and instructing general society about convincing accounts, genuine lives and essential stories regularly disregarded by standard media. The film surveys the point to which early Black superheroes commonly adhered to collective stereotypes about Black men. From the humorous, to the offensive, ancient Black superheroes are censoriously well-thought-out. On democracy’s ghost the speaker poses questions such as: that America if fighting for democracy abroad when it cannot embrace. This is given an example in U.S when 1.5 million citizens are not allowed to vote. According to the speaker, the FRONTERA takes after Miguel (Michael Peà ±a), a persevering father and gave spouse who crosses the fringe unlawfully and is wrongfully blamed for killing the wife (Amy Madigan) of a previous sheriff (Ed Harris). Miguels pregnant wife (Eva Longoria) arrives in the hands of degenerate Mexican "Coyote" dealers as she tries to help her spouse, while the ex-lawman explores his wifes passing and uncovers confirm that could obliterate one familys

Traditional Views Of Corporate Social Responsibility

Traditional Views Of Corporate Social Responsibility Corporate Social Responsibility is when companies control the business processes to create an overall positive effect on society. Corporate Social Responsibility is the progressing obligation by business to conduct oneself ethically and donate to economic growth while improving the standards of the societys workforce and as well as of the local community and society. (www.mallenbaker.net) The need of corporate social responsibility is that it helps in building the brand image of the company which will in turn invite plenty of investors there by increases sales and profit of the company or firm. It is also a duty of every firm to give something in return to the society. CSR acts like a bridge between the firm and society and through this both sides are benefited. Corporate social responsibility can be further explained with Carrolls four part model of corporate social responsibility which includes Philanthropic responsibilities, Ethical responsibilities, Legal responsibilities and Economic responsibilities. Carrolls four-part model of corporate social responsibility Source: Carroll 1991 Philanthropic responsibilities are tasks that are the needs of the society. Philanthropy encompasses those corporate behaviour that are related to societys want that businesses be fine corporate citizens. This incorporates keenly involving in actions or programs to encourage human wellbeing or benevolence. Examples of philanthropy include business aid of monetary resources or exclusive period, such as contributions to the arts, education, or the community. A loaned-executive program that offers headship for a communitys United Way campaign is one illustration of philanthropy. (www.findarticles.com) Ethical responsibilities are responsibilities that are awaited by the society. Ethics deals with good behaviour of persons and good living. It distinguishes between right and wrong and encourages the notion of good life that is fulfilling and according to moral conduct. Ethical Responsibility is such a kind of responsibility that is a boundary to the concepts of Ethics. These responsibilities are not only to encourage a good living standard for oneself but also for the whole society. Ethical Responsibility is imposed by the moral and social values of a society and not by regulation. (www.blurit.com) Legal responsibilities are those responsibilities which are a necessitate of the society. Society has not only authorized business to function according to the turnover motive, at the same time business is likely to obey with the laws and regulations promulgated by federal, state, and local governments as the ground rules under which business must function. As a incomplete fulfilment of the social contract between business and society, firms are likely to follow their fiscal missions within the structure of the law. Legal responsibilities replicate a vision of codified ethics in the sense that they embody basic ideas of reasonable operations as established by lawmakers. They are depicted as the next level on the pyramid to describe their historical improvement, but they are suitably seen as co existing wit economic tasks as basic precepts of the liberated venture scheme. (www.findarticles.com) Economic responsibilities are those responsibilities which are demanded by the society. Business firms were formed as economic entities intended to offer goods and services to societal members. The profit motive was recognized as the key incentive for private enterprise. The business organization was the basic economic unit in our society. As such, its prime role was to manufacture goods and services that clients required and desired and to build a satisfactory profit in the progression. At some point the idea of the profit motive got transformed into a notion of maximum profits, and this has been an enduring value ever since. All other business tasks are predicated upon the economic liability of the firm, because without it the others become doubtful considerations. (www.findarticles.com) Stakeholder theory of the firm traditional management mode includes shareholders, customers, firm, suppliers, and employees. The stakeholders may be divided into categories of internal and external stakeholders. The internal stakeholders include employees, owners, and manager. And the external stakeholders include shareholders, society, suppliers, government, customers and creditors. The above question is mainly based on the external stakeholders which emphasis on shareholders and society. Case study of Shell refining company in relation to CSR both traditional and new view Shell Refining Company Shell Company offers to the principle of sustainable development that sees to the requirements of the current situation without compromising the ability of future situation to encounter their own desires. Being part of Shell, this Company offers to the same principle of sustainable development. Shells practices are associated with the systematic approach adopted by Royal Dutch Shell plc in their own pains to employ strength, security and environmental management practices. Their behaviour are governed by the desire to make business decisions that give weight age to their sense of economic, social and environmental responsibilities and by which our stakeholders and society can hold us answerable. Shell refining company are dedicated to serving its stakeholders in order to advance their quality of existence whereas concurrently contributing to Malaysias progression and its Vision 2020 goals and aims. (www.shell.com) The role of shareholders and society in a traditional point of view was mainly associated with mere business ethics. It is the first hit on an offshore provision, formerly thought secure in spite of a wave of inshore attacks. The emergency shutdown might have damaged equipment, which would have to be repaired. The raid took place on the Bonga oil platform about 120km (75 miles) off the coast of the Niger Delta. Shell has also been blamed for an oil spill in the Ogoni region of the Delta. Oil is gushing from disused pipes deserted by the company when it left the region nearly 15 years ago, following local protests. Attacks on the inshore Niger Delta have helped drive up world oil prices and previously cut Nigerias output by about 20%. (www.bbc.co.uk). Shareholders made sure that every action of theirs will be ethical which would be fair, moral, principled and decent decisions towards the company. Shell companys shareholders in the traditional point of view were ethical as in they told their directors not to let the oil wastages in the river at Nigeria as there were wastes being dumped in the river which in turn were affecting the people of Nigeria. The society in turn defended itself. The Shareholders offer its customers with solutions and a diversity of energy products, materials and services, which get together their requirements. Cost-effectively and does not cause damage to the environment. They work to convince them that their performance and society holds up for us, do not direct to untenable social differences but create prosperity, which paybacks society as a whole. They also work to persuade them that there is a clear path for the future expansion of their industry, which will gain the next generation. Shareholders fabricate and sustain a culture of knowledge and modernism in which employees can fulfil their potential and meet the most demanding of goals meanwhile enjoying what is being done. It is a culture where the leaders are being motivated to instigate others through personal example, and where the values of honesty, integrity, respect for people, trust, openness, teamwork and professionalism, can flourish. The companies forces meets the challenges of the new millennium with a view to serving people build a enhanced globe. Therefore, they will persist to invest in projects that exploit superlative equipment, research and expansion within the highest Health, Safety, Security and Environmental (HSSE) standards. (www.shell.com). Traditional view of Shell Company Finance Enduring productivity is necessary to achieve business objectives and to sustained development. It is a measure, both of effectiveness and of the worth that customers position on Shell products and services. It provides the essential business funds for the progressing investment that is necessary to extend and create future energy supplies to convene customer wants. Only through profits and a well-built financial base, it would be possible to fulfil tasks. Rivalry Free enterprise is being supported by Shell companies. They look for fair competence and ethics and within the framework of applicable competition laws and they will not avoid others from competing freely with them. Trade veracity Shell companies persist on sincerity, integrity and justice in all aspects of their business and with whomever they deal with. Any kind of direct or indirect form of bribes where there is an offer, payment and acceptance of them is not acceptable. Payments with regards to facilitation are also bribes and are not granted. Every business dealings on behalf of a Shell company must be reflected precisely and moderately in the accounts of the company in accordance with established procedures and are subject to audit and disclosure. Political actions Shell companies operate in a communally accountable manner within the laws of the countries in which we operate in pursuit of our legitimate commercial objectives. No payments are made to political parties, organizations or their representatives by Shell company. They do not participate in party politics. However, when associated with governments, Shell companies have the right and the conscientiousness to make our position known on any matters which affect us, our employees, our customers, our shareholders or local communities in a manner which is in accord with our standards and the business values. Safety, Health, Security and the Environment Shell companies have an orderly approach to health, safety, security and environmental management so that incessant performance development can be achieved. Shell companies also handle these issues as significant business actions, set principles and goals for development, and compute, assess and report performance outwardly. There is a constant check to reduce the environmental collision of our operations, goods and services. Local Communities Shell companies aspire to be excellent neighbours by constantly recovering the traditions in which they donate directly or indirectly to the universal happiness of the communities within which they work. Management of social effects of business activities in a cautious manner and work with others to improve the reimbursements to local communities, and to mitigate any negative effects from their activities. Shell companies also take a productive concern in societal matters, directly or indirectly related to their business. Communication and commitment Shell companies distinguish that usually conversation and commitment with stakeholders is essential. They are dedicated to reporting of performance by providing full relevant data to lawfully involved parties, subject to any overruling considerations of business privacy. In interactions with employees, business partners and local communities, they look for to listening and responding with sincerity and dedication. Observance Shell Company complies with all applicable laws and regulations of the countries in which they operate with. (www.shell.com) New view of Shell Company No damage to people Shell Company are truly dedicated to pursuing the aim of no damage to people or property as an outcome of their actions. They make sure that there will no one victimised from their operations. Business for Safety Shell Company persistently believes that a well-built safety society is necessary for business. So, they continue to motivate a customs of ownership and individual accountability for safety and health at the workplace all through the firm. Throughout 2006, they sustained to take on the ordered functioning of HSSE Management Systems with specific improvements reflected via key performance indicators (KPIs). Behaviour-Based Safety Behaviour Based Safety (BBS) was initiated to all refinery workers as well as the in-house contractor by an exterior adviser. The programme began in November 2004 and all workforces were trained by 2005. A group of BBS Observers were educated to conduct observations and offer reports to the focal safety manager. A web based checklist for the BBS observers was launched and the conclusion are being analysed to ensure continuous improvements in safety behaviour. Overall, there are many positive indications that the BBS programme will offer additional marked improvement in our safety performance. In 2006, the observations contained in BBS observers database are being analysed by a specialist to give earning basis in preparing HSSE programmes and drives. Environment Protection They are dedicated to shielding the environment. Company minimises the effect of its actions to the environment by setting extremely demanding development targets to increasingly diminish emissions and discharges. These efforts all fall in line with Malaysian legislations, Shell Group Strategic Objectives and other connected global conventions. Complaints from public It is the right of all citizens to find fault if and when any actions bother any citizens daily livelihood. They take all complaints acutely and each is recognized and filed to make sure timely action and response is assured. Usually, all complaints will be responded right away and stopped within 48 hours. If this is not possible, the complainant will be provided a cause for the hold-up and will be advised as to when to wait for a response. In 2006, your company recorded seven public complaints, compared to five recorded in 2005. The complaints were mainly related to odour and noise, which duty officers punctually responded to and the suitable remedial activities taken. Complaints are also discussed at the Community Dialogue sessions that take place frequently. (www.shell.com) The following are some activities conducted by Shell Company towards the new view of CSR. They are as follows SOCIAL PERFORMANCE PLAN Social Performance (SP) in Shell Group is the word used to explain how one manages the effect of business on the communities and societies in which they function. As part of the Shell Group guidelines, Company has developed and executed its SP Plan, which aims to boost social performance levels in a prearranged approach. Company and its stakeholders rise to gain from practical commitment on evidently drawn-up matters. BENEFITS COMMUNITIES Shell Company is a key associate of Port Dickson community. They are continuously looking for suitable ways to give to the social well being of the neighbourhood and to the wider public, which grant your Company its licence to function and nurture. BIODIVERSITY All Companies including Shell Company play an important when it comes with societal aspect as they have a role to play in shielding and supporting biodiversity. As an dynamic contributing member of society, Shell takes this task very sincerely. (www.shell.com) Multiplicity and completeness of Shell Company An organisation with a forward thinking motive, Shell Company appreciates that the whole is forever more than the sum of its parts. They also know the significance of accommodating differences and distinguish people for who they are while acknowledging the significance of their offerings. Merely by recognising and considerating the differences inbuilt in individuals, one can want to plug the various talents of pool of diverse people. Besides accommodating multiplicity in the workplace, one can optimise human resource ability and sharpen the dormant talents and skills of cosmopolitan labour force. Multiplicity encompasses noticeable dissimilarities in conditions of gender, age, nationality and physical ability; as well as delicate fundamental differences in terms of education, experience, religion, work styles, way of thoughts and communications. Completeness, on the other hand, refers to a place of work where diversity, both noticeable and delicate, is appreciated and where individuals are given the chance to expand skills and talents unfailing with organisational values and business objectives. Their recognition of diversity and inclusiveness means that the Company today has a diverse and multi-talented labour force comprising 300 employees of five nationalities, of which 89% are male and 11% female. Among the management team, the ratio is more unbiased with the male composition at 56% and the female composition at 44%. They are also glad to account that the Companys labour force now possess its first female plant manager. (www.shell.com) Growing together, people matter to the Company. Their sense of economic, social and environmental responsibility is reflected in devotion to meeting todays needs without compromising the ability of future generations to meet their requirements. Conclusion CSR communication in Switzerland is a well-established exercise amongst top companies. Its prospect lies on a concrete foundation. In fact, top companies are regarded as by a mainly Anglo-Saxon approach that is active and optimistic. Three major areas of development have been recognized. Firstly, companies can increase from a more decisive assortment of the social issues to be communicated. Secondly, a key periphery of upgrading can take place by managing key publics, such as customers, shareholders, and the financial community mainly by investing in the precise channels to arrive at them. Finally, top companies in Switzerland may benefit from adopting international coverage values. This examination has also shown the importance of understanding the cultural determinants of CSR. In this regard, more research is certainly required, especially to better comprehend differences in behaviours concerning CSR communication that may come up in multicultural contexts, a appropriate feature i n the European context, and for cosmopolitan companies functioning in diverse enlightening environments. (Birth, Illia, Lurati and Zamparini, 2008). CSR is also concluded that expertises essential by CSR managers do differ due to the assorted disciplines concerned and also the intricacy of the roles and tasks of a CSR plan. There are no precise credentials necessary for this ground. As the ground is recent, convertible skills and facts from other associated specializations such as environmental administration, business morals, transmit of equipment, human resource management and community growth are appreciated. Thereby the skills necessary by CSR managers are known as business skills, people skills and technical skills; and the precise skills necessary are further determined by the mission and vision of the organizations where the CSR managers hand round. CSR organizations in many budding countries including Malaysia consist of local and international firms. Per se, this examination advices that relative studies should be conducted on the differences between strategies adopted by the two firms in terms of emphases and point of r eferences in CSR, the precise roles of CSR programs to community and society at large, and specific business, people as well as technical skills that the CSR managers should own. It is also advised that studies on how CSR firms struggle during the nearby economic disaster are valuable to get on. On the other hand, they have to be conscious of the reality that moving in the direction of achieving firms economic objectives ought to be devoid of jeopardizing the social objectives. ( Ismail, 2009).

Capital Punishment is Not an Effective Crime Deterrent Essay -- essays

While Capital Punishment has been one of the most feared things of our time, it is still being questioned if it is unconstitutional. The Death Penalty is being enforced in more than 100 countries in the world and are usually used in politically-related cases. Although it has been the case in many countries throughout the world it has been said that the Death Penalty is "cruel and unusual punishment" which is a direct violation to the Bill of Rights. Capital Punishment is a certain copy of the earliest days of slavery, when you had no rights or any different opinion, and like then, executions have no place in our civilized society. The Death Penalty, throughout it's years of existence, has always been against the views of the people, either because of it's brutality or because of it's lack of effectiveness. The Death Penalty has been opposed by the people since the beginning of it's era, which was around 1976, when the United States Supreme Court declared that the death penalty was not against the Constitution. But if read directly the Eight Amendment of the U.S. Constitution "prohibits cruel and unusual punishments" and not only that but abolitionists also think that Capital Punishment ensures Americans equality for all . The abolitionists also did a poll which ensured that there was "no support for the view that the death penalty provides a more effective deterrent to police homicides than alternative sanctions. Not for a single year was evidence found that police are safer in jurisdictions that provide for capital punishment" The highest homicide rates were also in Death Penalty states with executions: 9.7 homicides per 100,000 people... ...of the crime committed by the convicted person because it is judicial murder. Capital Punishment is a brutal act that does not enhance respect for human life, it cheapens and degrades it . Abolitionists also believe that "the state is a teacher and when it kills, it teaches vengeance and hatred. If the "barbaric practice of execution has been abolished in most major industrial countries, even in south Africa, so can the United States ("Death"2). "An execution is a dramatic, public spectacle of official, violent homicide that teaches the permissibility of killing people to solve social problems--the worst possible example to set for society" Will society put money into schools, rehabilitation, community services, and jobs, or will it bankrupt itself with more prisons and more victims? The death penalty is no solution to violence. Capital Punishment is Not an Effective Crime Deterrent Essay -- essays While Capital Punishment has been one of the most feared things of our time, it is still being questioned if it is unconstitutional. The Death Penalty is being enforced in more than 100 countries in the world and are usually used in politically-related cases. Although it has been the case in many countries throughout the world it has been said that the Death Penalty is "cruel and unusual punishment" which is a direct violation to the Bill of Rights. Capital Punishment is a certain copy of the earliest days of slavery, when you had no rights or any different opinion, and like then, executions have no place in our civilized society. The Death Penalty, throughout it's years of existence, has always been against the views of the people, either because of it's brutality or because of it's lack of effectiveness. The Death Penalty has been opposed by the people since the beginning of it's era, which was around 1976, when the United States Supreme Court declared that the death penalty was not against the Constitution. But if read directly the Eight Amendment of the U.S. Constitution "prohibits cruel and unusual punishments" and not only that but abolitionists also think that Capital Punishment ensures Americans equality for all . The abolitionists also did a poll which ensured that there was "no support for the view that the death penalty provides a more effective deterrent to police homicides than alternative sanctions. Not for a single year was evidence found that police are safer in jurisdictions that provide for capital punishment" The highest homicide rates were also in Death Penalty states with executions: 9.7 homicides per 100,000 people... ...of the crime committed by the convicted person because it is judicial murder. Capital Punishment is a brutal act that does not enhance respect for human life, it cheapens and degrades it . Abolitionists also believe that "the state is a teacher and when it kills, it teaches vengeance and hatred. If the "barbaric practice of execution has been abolished in most major industrial countries, even in south Africa, so can the United States ("Death"2). "An execution is a dramatic, public spectacle of official, violent homicide that teaches the permissibility of killing people to solve social problems--the worst possible example to set for society" Will society put money into schools, rehabilitation, community services, and jobs, or will it bankrupt itself with more prisons and more victims? The death penalty is no solution to violence.

Survival Strategies For Starting Up Business

Introduction:The strength of the house depends on its foundation similarly for the survival of business in market its foundation plays a crucial role. A start-up can be defined as a newly created company looking for markets and investors. It’s very difficult to with stand in present economic conditions. Success of the new start up business depends up on Planning, its financial capacity and human resource.Planning:A strategic plan serves as a road map to lead an organization. Every company should have strategic plan which determines its future projections. A plan should include:Vision and mission statements.Goal setting.Resources required for reaching goals.Description of business- outline of business, how can they reach their goals, and location of business. Business opportunities- competitive advantages of taking such business. Risks that the business need to face.Business environment- relating to competition and other threats. Determining benchmarks. What are the various pos sibilities for achieving or failing to achieve goals. It is vital to understand whether there are obstacles for your business in its striving for success Financial:To carry on plans effectively it need finance.It should have adequate capital.There should be a complete understanding of expanding cash flows.Human resource:The entrepreneur has the major responsibility of advocating and leading the business from front and helping the staff to deal with difficult situations. The success of business depends up on correct implementation of skills, learning, knowledge, and information on a practical level.The correct utilization and management of knowledge has been cited as a key way of supporting business with the ever changing environments they work within. The role of the human resource department is to assist in creation,  storage and maintenance of knowledge within a firm in a synergetic manner to support the business.

Problems and Purposes Essay

Most English as a second language teachers   find it a difficult task to implement clasroom management in a cooperative learning environment. This research will focus on identifying the classroom techniques that ESL lecturers use to effectively implement clasroom management during cooperative learning. The researcher used both the quantitative and qualitative research methods to display the managerial skills that the ESL teachers use. The repondents included   28 students and their teacher belonging to   the secondary grade five   school level program. Research shows that the student   respondent group has more English classes   than the usual ESL program. Research Information was gathered by interviewing the student respondents and observing them in their normal classroom environment. First, the researcher interviewed the teacher on her chosen classroom techniques during her cooperative learning class. She implements cooperative activities in the classroom environment.   The researcher observed the respondents in 2 separate research periods each consisting of a 75 -minute time period.   The interview shows that the ESL teacher favored the cooperative learning activities. This study   will show in detail the right techniques   to implement   to ensure a successful cooperative learning program.   The research findings would benefit the teachers who will give cooperative learning a try. INTRODUCTION: Social and Scientific Context for the Study The social and scientific context for the study is to determine the most effective classroom management procedure that would lead to a successful cooperative learning. The context will focus on the cooperative teaching of English as a second language classroom learning environment. Also, the study will touch on the effectiveness of cooperative learning as a constructive method of teaching in a classroom environment. Problems and Purposes The problem is to determine the best classroom management method for an optimum English learning environment. The purpose of this research will be to delve into the effect of the cooperative learning method in English as a second language.   Another purpose is for this research to serve as secondary resource material for the teachers, students, school administrators, community and others to learn the best classroom management procedure. For, the users of this research will learn whether cooperative learning is the best classroom learning procedure. Study Type Defined The research will focus on the use of quantitative as well as qualitative research method. The qualitative method uses professionally refereed journals and professionally –authored books as secondary resources. Quantitative method uses interview and classroom observation to complement the qualitative approach. The researcher also uses the primary source method by interviewing the students and teachers. Also, the researcher will observe a real classroom learning activity to validate the classroom interviews and the secondary resources. Research Question The research question is Can the teachers impose discipline in cooperative working activities? Audience, Purpose, and Plan for the Paper Presented The audience of this research are the education related segments. They include the students, teachers, school administrators and community.   The purpose of this study is to determine the most effective way of classroom management. This research focuses on discipline in a cooperative classroom learning environment. The plan of the paper is to focus on the use of quantitative as well as qualitative approaches research method. The research uses the survey questions as well as observing a live classroom to determine the best classroom management method. Also, this study will focus secondary materials to complement the primary study method. Another purpose of this research is to determine the one of best ways of teaching English as a second language. There are many theories on how to teach a subject in class. One such strategy to teach the students without even caring for the student’s ability to learn the lessons. This is now a thing of the past. For, the current teachers are college graduates. They have been professionally trained to apply the best teaching strategy that will make the student love AIDA. It stands for   A) increased Attendance in class, I) Interest to learn the subject at hand, D) Desire to absorb the lessons for the day, and A) Attention to the lesson being thought. This specifically applies to students in learning English as a second language. Literature Review 2.1 Classroom   Management Classroom management refers to the means used by teachers to direct their classrooms in order to create an appropriate environment for effective teaching and learning. Classroom management models includes the most interventionist in character to those that are not interventionist in character. James Dobson authored the punishment model of class management (Corrie, 2001, p. 52).   The main idea of this theory is that students who do not follow the rules of their superior or teacher will have to punished. (Brownell & Walther-Thomas, 2001, p. 31). Another classroom management strategy is to create an environment conducive to English -learning.   Currently, many schools are using the information and communicaton technologies in the classrooms. This entails the use of computers and internet in teaching the topics at hand. The computer produces an English -learning environment because the students will learn the module type lessons at their own pace. Meaning, the students will not go on to the next chapter of the classroom textbook until they have completed the study of the prior chapters of the textbook (Lim, Pek & Chai, 2005). Each chapter in the computer   E –book has an exercise which the student will have to answer online. Once the student answers one chapter exercise with a passing grade (for example chapter 8) the student can now turn to answer the exercises in another chapter (for example chapter 9). This type of classroom learning is described as task –oriented and reflective (Lim, Teo, Wong, Khine, Chai & Divaharan, 2003). Many companies like Pearson computer publishing offers such computer based textbooks to schools. The teacher can effectively implement non -punishment level classroom discipline. The non -punishment model includes giving rewards to students who excel in class. Excellence in class could be in the area of most number of attendance, highest grade in class, best in recitation, best in essay writing, best in math, best in each subject, etc. The rewards could be announcing the deserving students as the first honor, second honor, best in math, best in Physical Education and others in annual school recognition activities. Definitely, the teacher can effectively implement classroom discipline (Traynor, 2003). The teacher can effectively implement punishment level classroom discipline. First, the teacher could punish the English learning student by giving him or her a failing grade for cheating. Or, the teacher can suspend the student for slight misbehaviour like shouting vulgar words at his or her classmates incessantly. Also, the teacher can Expel the student for very bad classroom behaviour like slapping his or her classmate or slamming a chair on his classmate during the English learning class.